It’s snowing in Madison.

Again.

Record-breaking snow in fact.

I’ve spent some time this winter shoveling our sidewalk and steps to keep the walkway open for our Madison friends to stop and shop. Maybe because I’m a January baby I don’t mind so much. It’s important to maintain perspective on snowy days like these, so I took some time to create that little snowman you see on our porch too.

On to the snow service story. First let me start by giving kudos to all the snow plow drivers. The mayor of Madison commented on the Weather Channel that normally they plan for 5 days of plowing and we’ve had 12. So far.

These folks just keep going and going. They’ve got a lot of pavement to clear and when it snows the amount we’ve had and as continuously as it has, they don’t get much of a break. It would be understandable if they just focused solely on the job they have to do.

The hero I want to commend didn’t let the overwhelming job he has to do, keep him from doing something nice for someone in trouble. On my way in to work this morning, I came upon a small car that had slid around in the street to be facing the wrong way. It was a fairly busy side street and he was in the oncoming traffic lane. As I pulled over to help, a city snow plow also stopped.

The driver got out of his truck, in a short sleeved t-shirt and pulling on some work gloves came over to help me push the car out of the snow bank. He commented that it was “too easy” and I said there’d be more difficult ones as the day went on and he said it wasn’t the first time he’d stopped that day. With a wave and smile he climbed into his truck and drove off.

He didn’t have to stop. He’s got plenty to do today. But he did and that made the lady in the snowbank’s day a little easier. We may take for granted the service the snowplow drivers provide but this driver went beyond his responsibilities and that makes him a customer service hero.

I hope to tap into the superpower of not being too busy working to offer a helping hand as I try to be your customer service hero.

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