It is good to be Chief. I was so thrilled when I got three new Lemonade Stand t-shirts and a hoodie that has the Lemonade Stand logo embroidered on it as gifts. As I look back at 2007 and dive into 2008 there is one big constant: I love my job.

One of the reasons I love my job is getting to interact with our customers. I’ve got a whole category dedicated to the Coolest People. While the day to day mechanics of my work is processing and packing orders, the highlight of my day is communicating with folks who shop the Lemonade Stand.

I thought I’d share a few of the email kudos that I received over the last few weeks in particular through the hustle bustle and downright crazy holiday season:

I just bought your atomic food containers and I can’t wait to get them! I am a first time buyer here, and I wanted to compliment you guys on your store. I love paying with paypal (especially after credit card fraud a month ago), and really like that you ship through usps. That was my deciding factor. It was the cheapest shipping as opposed to the other sites, like ThinkGeek.com where I saw the containers originally. So, thanks again!

I just received my order and it was perfect. Thank you for the great service. -Marie

Hi Jenna,
Just wanted to thank you - I received the package yesterday! I hope you enjoy your holiday and I will be ordering again soon- you have been just great!
Merry Christmas!
Malain

These came after dealing with some shipping issues:

Hello Jenna,
I checked with my post office this morning, but had no luck finding the package. Thank you for sending out another order and a gift card. I appreciate your quick response and resolution! I will contact you if, by some strange reason, the first package arrives.
I can’t wait to give my mother the cookie cutters, she is going to love them!
Thanks again,
Amy

Thank you so much for the help!! And the 12 days looks like so much fun! You must be buried in snow, too. Enjoy and happy holidays to you!!! Ingrid

Some kinds words about our packaging:

Hi.
Let me start by saying I love your site and I ordered something and I LOVE the packaging from outside in! You have a great business name and the whole idea is SO absolutely great! Applause! Applause! -Lee Ann

Hi Jenna,
I got the cups on Saturday!!!!! We are going to have so much fun serving the eggnog on Christmas! Thank you so much for everything.
And opening your package was so much fun!!! What an unique and special company, you put a smile on my face. I will definitely be using your company again and I will also spread the word about your company and all the fabulous things you do. I hope Santa is good to all of you and wish you many blessings in the New Year.
God Bless you always,
Linda

A few compliments about customer service (as my boss has said, if you do even a little more than you promise, it’s easy to get positive feedback):

You guys have been very nice to work with,, something that is hard to find theses days,,, thanks, Merry Christmas to you and yours… ss

Just wanted to let you know how nice it was doing business with you. I ordered some candy from you and received it promptly. I loved the extra items you put into the box - ex; mistletoe, stress reliever, and koolaid. I felt like a kid again. I will definetly do business with you again and have already added your website to my favorites.
Thanks again and Merry Christmas
JoAnn

Thank you!! It worked! Wow you guys are good. How about taking over GM or IBM or somebody like that to shape them up?
-Jim W

Here’s one that I received after spending time fixing a few problems through our Live Help feature (one of the many ways to contact us):

Jenna,
Thank you very much for all you have done. I have to admit I’m always a little wary about shopping at a site I never have before, and to be honest I could have gotten everything at Amazon for about the same price. But shopping with you was definitely worth it. From the best online customer service ever, to the most conveniently entertaining e-commerce site I’’ve seen in a long time, and lets not forget the charity of the month (my wife really likes that idea). Anyway, thanks again, and I want you to know I’ve set your site aside as something to strive for when my wife and I put together the site for her neighborhood children’s bookstore.
Scott

And one final email that just about made me cry - it’s the kind of thing that makes me very proud to work for this company:

I just received my gifts I ordered and I cannot begin to tell you how overjoyed I was. The added goodies and lemonade made my entire day. Having just left a funeral and come home to find this little extra touch made me remember that there are still folks with big hearts and creative spirits in this world.
Thank You,
Jenifer

It’s nice to get these little pats on the back. I keep them together in my email program and on really tough days I click through them and remember that this little Lemonade Stand is making a sweet impact out there.

I am super appreciative of all the feedback we’ve received about our store and our mission. Do you have any thoughts to add? Questions to ask? Suggestions for improvement?

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