I don’t know about you but at Christmastime I notice how many people we encounter who are in the customer service arena - some of them by title: complaint department, guest services, etc. and some by the nature of their job: sales clerk, financial planner, postal worker, etc.

Because we love great service, we wanted to reward those folks who serve us everyday, so we decided to share a little of our Wishmas cheer with our neighbors and friends. You may recall that on the first day of Wishmas we decorated cookies made from our super popular ABC Cookie Cutters. We made up some little batches of goodies for some of the people who give us great service.

You can tell the difference between someone who is doing a job and someone who loves what they do. The folks who love what they do, treat each interaction as an opportunity for outstanding customer service. You see excitement on their face, hear interest in their voice, and a general sense of positive energy from them.

Merry Christmas and may you have a 2008 full of great service!

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