*There will be no spoilers in this post - I promise!*

There is something that is lacking in a lot of customer service. You hear numerous stories of dissatisfaction - people are much more likely to share their stories about how frustrated, angry and upset they are due to poor service. I believe a big part of this dissatisfaction comes from leaving an interaction with a customer service person feeling there’s no loyalty to them as customers.

That’s why Harry Potter is one of my customer service heroes. Of all the things people have and will say about this character created by J.K. Rowling, it can be agreed that Harry shows loyalty. Throughout our journey with “the boy who lived” we have seen how he came from being an emotionally starved orphan sent to live with uncaring relatives to an intensely friend to his new magical family. He has show deep commitment to those around him from friends at school, to teachers, to magical creatures he encounters. And especially to the cause of fighting evil.

If there is a problem with a product or a mistake is made with an order, I want my customers to know that I understand they are frustrated and I want to do everything I can to take a sour experience and make it a sweet one at the Lemonade Stand. I want customers to know I am loyal to them. I commit to show my dedication to their experience - it should never be about me or company policy.

That’s why Harry Potter is one of my customer service heroes - I am dedicated to fighting the evil of poor customer service and vow to use the superpower of loyalty to do it!

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