One of the hardest things about having a virtual store is not always knowing if folks are truly happy with their purchase. I relish each comment that is shared as reinforcement that I’m doing a good job. Being Chief Sales Servant, means I am the best at what I do and put 100% into every customer experience. One of the Guiding Lights for our company is “Be Excellent” and I am gratified when I get an email that tells me that someone has had an excellent experience at The Lemonade Stand.

Over at the Service Untitled blog, the challenge was put out to “flaunt it” when people say good things about you. It’s sometimes difficult to “toot your own horn” but I’m very proud of the work I do and it makes me very happy to receive an email like the following:

This is the first time I am writing an email of this nature, but I just had to let you know about how happy I was with how you handled my order. I even got a phone call to see if I wanted something different on the card. Which I did. Thank you again, and she loved her gift. You have made me a Kim and Jason Lemonade stand customer for LIFE!!!

Thank you very much,
Cassidy P. from Illinois”

Thank you Cassidy for the wonderful compliment and especially for taking time to write. I appreciate feedback of all kinds as long as it allows me the opportunity to do my job better.

We’ve had some really nice kudos in the past. Hearing about how folks are enjoying what they ordered or how their gift purchase was a hit - nothing could be sweeter!

Technorati Tags: customer service, feedback, comment, excellence, Service Untitled